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1. Orders take an estimated 2-4 business days to be delivered after departure from our warehouse. Departure from warehouse may take up to 5 business days.
2. The cutoff shipping time is 12 PM EST.
3. Tracking is provided on all orders. QB54 is not liable for lost orders if the tracking number shows that the order was delivered.
4. Customers must enter a complete address at checkout. QB54 is not liable for inaccurate or incomplete shipping addresses entered by customers.
5. QB54 is not liable for shipping delays made by the shipping carrier.
6. Customers can select an expedited shipping option at checkout.
7. Holidays, sales campaigns and inclement weather can impact shipping and delivery times.
8. Issues with orders must be reported within 48 hours of delivery.
9. We reserve the right to cancel any order.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after deliver